1. Overview

AuthVaultix provides digital software licensing and authentication services. Because our product is entirely digital and delivery is immediate, our refund policy strictly adheres to specific timelines based on the payment method you utilized.

2. Refund Eligibility (Fiat Purchases)

For purchases made using traditional fiat methods such as PayPal or Credit/Debit Cards, we offer a 30-day refund window from the date of the original purchase. If you are not satisfied with the performance of our platform, or if the service does not function as advertised, you may request a refund within this 30-day period.

Refunds requested after the 30-day window will be systematically declined, although you may cancel your ongoing subscription at any time to prevent future billing.

3. Cryptocurrency Purchases

Due to the irreversible nature and volatility of blockchain transactions, cryptocurrency purchases are subject to a stricter 7-day refund window. Any refund requested for a crypto payment will be calculated based on the USD equivalent at the exact time the refund is processed, and network/gas fees are non-refundable.

4. Non-Refundable Situations

We reserve the right to deny a refund in the following scenarios, regardless of when the request is made:

• Your account was terminated, banned, or suspended for violating our Terms of Service (e.g., fraudulent activity, malicious use, or attempting to reverse engineer our platform).
• You are requesting a refund for account unbanning fees.
• You have already utilized the entirety of your subscription quota limits.
• The refund request stems from an issue with third-party software that is completely unrelated to the AuthVaultix platform itself.

5. How to Request a Refund

To initiate a refund, please ensure you are within the eligible window (30 days for fiat, 7 days for crypto) and contact our support team. Your request must include:

• Your AuthVaultix account email or username.
• Your transaction ID or receipt number.
• A brief explanation of why you are requesting the refund. We use this feedback to improve our services.

Once approved, fiat refunds typically take 3-5 business days to reflect on your statement, depending on your bank.

6. Chargebacks & Disputes

If you believe there has been a billing error, we kindly ask that you contact our support team first. Opening a fraudulent dispute or chargeback with your bank or PayPal—especially after the designated refund window has elapsed—is a violation of our Terms of Service. Doing so will result in the immediate and permanent termination of your AuthVaultix account and a total forfeiture of all data.

7. Contact Support

If you have any questions regarding your eligibility or need help processing a refund, reach out to us at:

Email: support@authvaultix.com